Refund policy

At Lunaslane, we want you to feel confident and beautiful in every piece you receive 🤍
If your order isn’t exactly what you expected, we’re here to make the return process simple and hassle-free.

1. Return Eligibility

We accept returns within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

✨ Unworn & Unused
Items must be in their original condition, unworn, unwashed, and free from any scents

💄 No Stains or Marks
Items must be clean and free from makeup, self-tan, or any visible stains

📦 Original Packaging
Items must be returned in their original packaging

2. Non-Returnable Items

The following items are not eligible for return:

🏷️ Final Sale Items
Products marked as “FINAL SALE” or purchased from clearance

🧼 Hygiene-Sensitive Items
Including intimates, bodysuits, and accessories such as jewelry

3. Return Process

To initiate a return, please contact us:

📧 support@lunaslane.com

Include your order number and reason for return. Our support team will provide return instructions.

⚠️ Important:
Returns sent without prior authorization may not be accepted.

4. Refunds

Refunds are issued to the original payment method
Processing time: 10–14 business days after return is received
Bank processing may take 3–5 business days

5. Shipping Fees

Original shipping fees are non-refundable
Return shipping costs are the customer’s responsibility

6. Delivery Responsibility

📦 Orders marked as “Delivered” by the carrier are considered successfully fulfilled.

If your package is marked delivered but not received, please contact the carrier directly. Claims after confirmed delivery may not be accepted.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery
Provide photos for verification

We will resolve the issue as quickly as possible.

8. Policy Protection

To ensure fairness:

Returns that do not meet our policy may be declined
Excessive returns or suspicious activity may result in restrictions

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