Shipping policy

Thank you for visiting and shopping with Lunaslane 🤍
The following terms and conditions outline our shipping policy.

Processing Time

All orders undergo order verification, quality inspection, and careful packaging before shipment.

Orders are typically processed and dispatched within 1–3 business days after the order is placed.

During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping Time

Shipping time refers to the period after your order leaves our fulfillment center and is on its way to your delivery address.

  • Standard Shipping: 7–15 business days
  • Expedited Shipping: 5–8 business days

Total Estimated Delivery Time

Total delivery time includes both processing and shipping:

  • Standard Delivery: 8–18 business days
  • Expedited Delivery: 5–10 business days

⚠️ Please note: These timeframes are estimates only and may vary.

Delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Holidays or peak seasons
  • Customs clearance
  • Carrier or logistics delays

Shipping Rates & Delivery Options

  • Free Shipping: Orders over $60 USD
  • Standard Shipping: $10 USD (orders under $60)
  • Expedited Shipping: $20 USD

Shipping fees are non-refundable once the order has been processed and shipped.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

  • Tracking updates are typically available within 24–48 hours
  • Updates may be delayed during peak shipping periods

You can track your order using the link provided in the confirmation email. If you cannot locate your tracking information, please contact our support team.

Delivery Notice

📦 Orders marked as “Delivered” by the shipping carrier are considered successfully fulfilled.

Customers are responsible for monitoring tracking updates and contacting the carrier for delivery-related issues.

Damaged or Lost Packages

Lunaslane is not responsible for items that are lost or damaged during transit.

If your order arrives damaged:

  • Please contact the shipping carrier directly to file a claim
  • Retain all packaging materials and damaged items for inspection

Contact Us

📧 support@lunaslane.com

Thank you for choosing Lunaslane ✨
We appreciate your support and look forward to delivering your order!